Frequently Asked Questions
Everything you need to know about your next Sterling instrument.
What is the difference between Sterling by Music Man and Ernie Ball Music Man?
Sterling by Music Man is the more accessible line of Ernie Ball Music Man instruments, featuring iconic designs like the StingRay and Majesty, built to high standards with premium components at a budget-friendly price point.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the instrument.
What is your return policy for instruments?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the instrument in its original condition and packaging for a full refund, minus shipping costs.
How are the guitars and basses inspected before shipping?
Every Sterling by Music Man instrument undergoes a rigorous multi-point inspection and setup by our expert technicians in Orange, California, to ensure it is stage-ready the moment it arrives.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your gear over time.
Do the instruments come with a warranty?
Yes, all new Sterling by Music Man instruments include a one-year limited warranty against defects in materials and workmanship from the date of purchase.